We want you to be satisfied with your purchase. This policy explains the conditions for exchanging and returning products.

Return Period

You can request an exchange or return within [number of days – to be confirmed] days of receiving your order.

Return Conditions

• The product must be unopened, unused and in its original sealed packaging.
• You must provide the order number or proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, beauty, care and fragrance products cannot be returned once opened or used, unless they arrived damaged or different from what you ordered.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within [time limit – to be confirmed] of delivery with photos of the product, and we will replace or refund it.

Refunds

Once we receive and inspect the item, we will tell you whether your request is approved. Approved refunds are made to the original payment method, or by an agreed method for cash-on-delivery orders, within [time – to be confirmed].

Return Delivery Costs

[Who pays delivery costs for returns – to be confirmed]

How to Request a Return

Contact us through the "Contact Us" page with your order number and the reason for the return.