Answers to the most common questions about ordering, delivery, payment and returns.
Ordering
How do I place an order?
Choose a product and add it to your cart, then click "Checkout", enter your details and delivery address and choose a payment method. You will receive a confirmation email.
Do I need an account to order?
No, you can order as a guest. Creating an account lets you track your orders and save your address for next time.
Can I change or cancel my order?
Contact us as soon as possible with your order number, and we will help if the order has not yet been sent for delivery.
Delivery
Do you deliver everywhere in Qatar?
We deliver orders within the State of Qatar. Area details are on the Shipping & Delivery page.
How much does delivery cost and how long does it take?
Delivery fees are shown on the checkout page before you confirm, and the usual delivery time is on the Shipping & Delivery page.
How can I track my order?
If you have an account, go to "My Account" then "Orders". You can also contact us with your order number.
Payment and Prices
Which payment methods are available?
All available payment methods are shown on the checkout page, including cash on delivery.
Which currency are prices shown in?
All prices are shown in Qatari riyals (QAR). Delivery fees are shown separately at checkout.
Returns & Exchanges
Can I return a product?
Yes, under the conditions explained in our Returns & Exchanges policy.
What if I receive a damaged or wrong item?
Contact us right after delivery with your order number and photos of the item, and we will sort it out.
Contact Us
How can I contact you?
Through the "Contact Us" page, where you will find our contact details and a message form.